Support

Need help with Hello Magyar or have a question about our site or services? We’re here to help.

Email: hello@magyar.app
Hours: Monday–Friday, 10:00–16:00 (UK time)
Response time: We aim to reply within 2 business days.

Before you contact us (quick checks)

Update the app in Google Play and restart your phone.
Check permissions (Settings → Apps → Hello Magyar → Permissions).
If the problem persists, try Clear cache (not data) or reinstall.

What to include in your message

To help us fix things fast, please include:

App: Hello Magyar
Issue summary: what happened and what you expected
Steps to reproduce: numbered, if possible
Device model & Android version: (e.g., Pixel 6, Android 14)
App version: (find in the app’s About/Settings, or Play Store “App info”)
Network: Wi-Fi or mobile data
Screenshots or short screen recording (if available)

Send everything to hello@magyar.app.

Scope of support

We provide support for: the Hello Magyar app and this website.
We can’t assist with Google account issues, Play Store billing, or device hardware faults. For those, please use Google’s help resources or your device manufacturer.

Accessibility

If you need an accessible format or assistance using the app, email hello@magyar.app and tell us the best way to help (large print, plain text, etc.). We’ll work with you to provide an alternative.

Security & vulnerability reports

If you believe you’ve found a security issue, please email hello@magyar.app with the subject “SECURITY”, include a description and steps to reproduce, and avoid sharing publicly until we’ve had a chance to investigate.

Privacy of support requests

We use the information you send only to provide support and improve the app. Support emails are typically retained for up to 24 months. For details, see our Privacy Policy